Shipping and Returns
All orders are shipped within 24 hours of order placement from our warehouse in Egypt, and will be delivered to you within 3-5 business days right to your doorstep.
We offer FREE DELIVERY for orders of 500 EGP or more.
Shipping Fees for Governorates in Egypt (Including Cash on Delivery Service):
35 EGP: Cairo, Giza, Alexandria, Al Obour City, 10th of Ramadan, Badr City, Al Shorouk City, Al Sadat City, Shoubra El Kheima
40 EGP: Borg El Arab, Ameriya, Port Said, Ismailia and Suez
50 EGP: Qaliyobiya, Minoufiya, Sharqyia, Gharbia, Daqahliya, Behira, Demiat and Kafr El Sheikh
55 EGP: Fayoum, Beni Suef, Minya, Assiut and Sohag
85 EGP: Qena, Luxor, Aswan, Red Sea, South Sinai, North Coast and Matrouh (These cities are not Eligible for Free Shipping)
190 EGP: New Valley, North Sinai, Abu Simbel, Marsa Allam, Salloum, Halayeb and Shalateen (These cities are not Eligible for Free Shipping)
We only accept exchanges at the moment. If you do not like the product you received, you can exchange it with any other products of the same value on our website. Shipping fees are non-refundable and will be charged again when sending out the exchanged goods.
For exchanges, you can either contact us via Facebook messages or send us a message on WhatsApp. When contacting us for an exchange, kindly provide us with your order number or the "Name" used to place your order.
Whatsapp Number: 0155 051 1636
Facebook Page: https://www.facebook.com/ChicDoraEG